We aim to protect the privacy of the personal information that we collect and hold whilst carrying out our activities. Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
We are bound by the Privacy Act 1988 (Cth) (Act). This policy has been developed to comply with our obligations under that legislation and our compliance with the Australian Privacy Principles (APPs) contained in the Act.
This policy applies to personal information collected by us, our staff and agents from and about any individual making enquiries about any property, our customers, our staff, our suppliers and any other individual whose personal information we may collect from time to time.
This policy explains:
From time to time, we may review and update this policy – for example, to reflect changes to the law, technology, our activities or company. You should check this policy, which is available on our website at https://www.redbankrichmond.com.au to read about any changes, modifications, or revisions to this policy.
We collect ‘personal information’ (as defined under the Act) that is reasonably necessary for our activities. The types of personal information that we collect will depend on the nature of the interaction between you and us, and where and how we collect the information.
The personal information we collect includes:
The Act imposes restrictions on us collecting ‘sensitive information’ (as defined under the Act). This can include information about your racial or ethnic origin, religious beliefs or affiliation, or health. We will only collect sensitive information from you if you consent to that collection and it is reasonably necessary for our activities, or if the collection is required by law or a court or tribunal order. We will only share personal information, including sensitive information, in limited circumstances. We do not generally collect sensitive information, but may do so if it is necessary to allow us to deal with you and provided you give us your consent to do so.
We usually collect personal information directly from you. This can be when you make an enquiry through our website, visit our display centres or sales offices, send us correspondence by e-mail or in writing, deal with us over the telephone or in person, or otherwise contact us.
Sometimes, someone else may give us personal information about you, with or without your direct involvement. For example, we might get your personal information from:
We collect personal information from you to allow us to conduct our business. We may use the personal information we collect from you to:
If we collect your personal information for any other purpose, we will generally let you know that purpose at the time we collect the information.
We collect personal information from job applicants, staff members and contractors for the primary purpose of assessing and (if successful) engaging the applicant, staff member or contractor, as the case may be.
We use the personal information collected from job applicants, staff members and contractors:
We will only disclose your personal information for the primary purpose for which it was collected. This means that we will usually only disclose personal information in connection with our business and administrative functions. This could be when disclosure is necessary to provide you with a product or service that you have requested, to help us with the running of our organisation, or for security reasons.
Sometimes we may also disclose your personal information outside our joint venture for the purpose for which the information was collected, or for a related purpose – for example when disclosure is necessary to assess your creditworthiness for rental of any of our properties, to complete a sale transaction with you or on your behalf, to provide you with a product, service or to undertake an activity that you have requested we perform, to help us with the running of our organisation or for security reasons.
We may provide your personal information to:
We generally require third parties to only use your personal information for the specific purpose for which it was given to us and to protect the privacy of your personal information. We will only disclose your personal information to third parties on the basis that such parties agree with us to keep your information confidential.
You consent to our disclosure of your personal information to the third parties listed above for all the purposes listed above, and to similar organisations. You can ask not to receive communications from us at any time by contacting us by using the contact details at the end of this policy.
If you do not permit the disclosure of some personal information as we request, we then may not be able to meet our legal obligations and may not be able to do business with you. If this is the case, we will let you know.
There may be circumstances in which we will disclose personal information that we hold about you to a third party overseas. This may occur, for example, where we have a database or server hosted outside Australia or where you are interacting with an application which is based overseas.
Before we disclose your personal information to an overseas recipient, we have an obligation to take reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to your personal information.
Our current service providers have databases and servers located in the United States of America and the personal information we collected from you will be sent overseas to the United States of America and stored on and accessed from these databases and servers.
When you visit the public pages of our website, our website server makes a record of your visit and logs the following information;
This information cannot be used to identify you and is only used for statistical purposes to help us identify what parts of our website our users visit the most, which in turn assists us to determine how to improve our services.
If you contact us through our website or email us, we will only use your personal information to respond to your request or answer your queries. We will not add your email address to our mailing list without your consent.
You can adjust your web browser’s settings to detect or disable cookies if you prefer.
To the extent that our website contains links to sites operated by third parties, including other organisations, those linked websites are not controlled by us and we are not responsible for the privacy practices of the site operators. Before you disclose your personal information to any linked websites, we advise you to examine their privacy policies and terms and conditions of use.
We require our staff to respect the confidentiality of all personal information and the privacy of individuals, and we have directed our staff that personal information must be dealt with in accordance with this policy.
We have security systems in place which are intended to protect your personal information from misuse, loss, unauthorised access, modification or disclosure by the use of various methods including locked storage of paper records and passworded access rights to computerised records.
If we receive personal information about you which we did not request and which we do not reasonably require, we may destroy or de-identify this information where appropriate.
If you reasonably believe that there has been an unauthorised use or disclosure of your personal information, please let us know by contacting us using the details at the end of this policy.
We aim to have all personal information that we hold to be accurate, complete and up-to-date. We encourage you to tell us if you change your contact details. If you believe that the information we hold about you is incorrect, incomplete or out-of-date, please contact us using the details at the end of this policy.
We are required by law to keep some types of information for certain periods of time. If we no longer require your personal information, we will generally destroy or de-identify that information. We may retain information for a period longer than that for which it is required to retain the information if we consider that it is necessary, and as long as it is in accordance with the APPs.
Under the Act, an individual generally has the right to obtain access to any personal information that we hold about them and to advise us of any perceived inaccuracy in that information. There are some exceptions to this right.
In some circumstances, the Act entitles us to deny access, for example if providing access would impact unreasonably on the privacy of others or prejudice negotiations in which we are involved. If we do refuse access, we will generally let you know the reasons for our refusal, except where it is unreasonable to do so.
If you make a request for access to your personal information, we may ask you to verify your identity and specify what information you require. We may charge a fee to cover our costs of locating, retrieving, reviewing and copying any material requested. If the information sought is extensive, we will generally advise the likely cost in advance.
To make a request to access any information that we hold about you, please contact us using the details at the end of this policy.
If you have any requests, questions or would like to make a complaint about our compliance with the Act, please contact The Privacy Officer, Redbank Communities, PO Box 1918 Penrith NSW 2750, Ph: (02) 4760 1400, email: firstname.lastname@example.org.
If your personal information has not been handled in an appropriate way, we will do our best to remedy your concerns quickly, including by acknowledging receipt of your complaint in a timely manner and trying to resolve the complaint within a reasonable period. If this is not possible, we will contact you to let you know an anticipated time frame for dealing with your complaint.
If your complaint is not satisfactorily resolved, you may approach an external dispute resolution service or apply to the Office of the Australian Information Commissioner (OAIC) who may investigate your complaint further.